Zaha Homes

How can I make a booking through the website?

The first step is to create a login ID through a simple form. Then simply choose the property you want to book and check its calendar for availability. Enter your dates and the number of guests and the website will guide you through to the payment options. Once your booking is confirmed, you will receive a notification on the screen and also receive an email on your registered email address.

What if I want to change my dates of booking?

For alteration of dates, please contact the administration on bookings@zahavacationhomes.com with subject Alteration Request. Send the full details of your booking as follows.

Name:
Property Booked:
Check-in date:
Check-out date:

Request for Alteration

New Check-in date:
New Check-out date

You will be contacted by our Team on your given number for verification as soon as possible. For urgent issues, please contact us on +923218282195.

How can I cancel my booking?

For cancellation request, please contact our Team on bookings@zahavacationhomes.com with the subject Cancellation Request.

Name:
Property Booked:
Check-in date:
Check-out date:
Request for Cancellation:

For bookings more than 30 days away, in case of cancellation request, 25% of the advance payment made will be retained as Cancellation charges.

For bookings more than 7 days away, but less than 30 days, 50% of the advance payment will be retained as Cancellation charges.

For bookings less than 7 days away, the advance payment will be retained as Cancellation charges.

What if I am unable to show up for my booking?

In case of No-Show by Guest the Amount paid will be retained as Cancellation Charges.

How will I get check-in and check-out information?

You will receive these on the website in your account under your booking. You will also receive check-in instructions on your registered email address a day before your arrival and check-out instructions a day before your check-out.

Where can I see the location of the property I have booked?

The general location is available in the map under the property. The exact location pin is available on the website after the booking is confirmed.

Can I add more guests in my booking?

Guests can be added according to the capacity of an apartment. For example, if there were 3 guests in your booking, and the apartment has a capacity of 6, you can increase your guests up to 6. If you exceed the guest capacity and require extra bedding, it will be charged separately.

How can I access the property on arrival?

Guests with confirmed bookings will receive check-in instructions a day before their arrival. It will include all information regarding how to get keys, how to get inside the apartment etc.

What documents do I need to submit?

Guests are required to submit IDs (either NIC, NICOP or passport) for all the guests included in the booking. Please note that these are kept strictly confidential and required for security and documentation purposes.

What are expectations from me as a guest?

We warmly welcome all our guests and expect them to take care of our homes and belongings just like they would take care of their own. We expect all guests to keep the place generally clean, avoid damages and follow the House Rules mentioned in the booking.

What if there is a damage caused by me?

We urge guests to be honest and open regarding any damages. Please report immediately any minor or major damage so that due action for fixing or replacement can be taken. Major impairments may be charged to the guest.

If there is any issue during my stay, who should I contact?

You can send an email at support@zahavacationhomes.com with the subject Complaint or send us a message on our WhatsApp number +923218700520. Please clearly mention the following: